F.A.Q.
Frequently Asked Questions about Detail On The Go
What are our service areas? 🗺️+
To check if we service your location and schedule your appointment, .
When are you available?+
To check our availability and schedule your appointment, .
What are our detail packages? 📦+
We offer comprehensive detailing services including:
Interior & Exterior Detail: Complete thorough cleaning for both interior and exterior surfaces, available at various service intervals.
Wash Detail: Premium exterior-only package featuring foam bath and professional tire dressing.
Interior Detail: Specialized interior cleaning with deep sanitization and restoration.
Ceramic Coating: Advanced long-lasting exterior protection technology.
Paint Correction & Polishing: Professional paint surface restoration and enhancement.
For complete details about our services, visit our services page.
Can you remove smoke odors? 🚬+
Yes, we offer professional smoke odor removal services, including shampooing and surface extraction treatments. While we significantly reduce smoke odors, we cannot guarantee complete elimination due to the persistent nature of smoke residue.
What happens if it rains? 🌧️+
Several of our detail vehicles are equipped with weatherproof protective awnings. If weather-resistant equipment is unavailable, we'll gladly reschedule your appointment at your convenience.
Do you provide service during winter? ❄️+
Detail services may be postponed during extremely cold weather conditions for quality assurance. Please contact your local detailer for specific weather-related policies and rescheduling options.
What if I need to reschedule my appointment? 📅🔁+
Please contact your detailer at least 48 hours in advance, and they'll work with you to find a more convenient appointment time.
What if I'm not satisfied with my detail? 😥+
Customer satisfaction is our priority. Please contact us immediately at contact@detailongo.com, and we'll work diligently to resolve any concerns and ensure your complete satisfaction.
How do I pay for my detail service? 💳💵+
We accept both card and cash payments. After booking your appointment, you'll receive an email with a secure payment link for convenient online payment processing.
What if I need to cancel my appointment? 🚫+
Please cancel at least 48 hours before your scheduled appointment. Contact your local detailer directly or email us at contact@detailongo.com.
Does vehicle size affect pricing? 🚙🏎️+
Yes, pricing varies based on vehicle size and type. For exact pricing specific to your vehicle, .
Can I adjust my detail service frequency? ⭕✔️⭕+
Absolutely! We love accommodating our clients' schedules and making it convenient for them to maintain a clean vehicle. Simply let your detailer know what works best for your schedule, and we'll do our best to accommodate your preferences.
Do you handle pet hair removal? 🐕+
Yes, we provide professional pet hair removal services. This service incurs an additional charge. For specific pricing for your vehicle, .