F.A.Q.
Frequently Asked Questions about Detail On The Go
What are our service areas?🗺️
To see if we can come to your location, click here.
What are our detail packages?📦
In & Out Detail: Thorough interior and exterior cleaning for one time or at an optional weekly, biweekly, or monthly intervals, ensuring a spotless car.
Wash Detail: Exterior-only package featuring foam bath, tire dressing, and meticulous cleaning for a refreshed look.
Interior Detail: Focus on interior cleanliness with vacuuming, window cleaning, and deep cleaning of surfaces.
Jessica's Extreme Interior: Premium interior treatment including steam cleaning, fabric and leather care, and odor removal.
The Enthusiast's Ultra Detail: Comprehensive exterior and interior care with treatments like foam bath, ceramic sealant, and deep cleaning.
Ceramic Coating: Long-lasting protection for your vehicle's exterior, providing a shield against environmental elements and enhancing its shine.
Paint Correction & Polishing: Restoration of the vehicle's paint surface through correction and polishing techniques, ensuring a flawless and rejuvenated appearance.
What if it rains?🌧️
Depending on your detailer's mobile van setup, there might be instances where we need to reschedule your appointment. Some of our DOTG mobile vans have a handy awning that shields your vehicle and our detailer from rain. But if your appointment happens when this feature isn't available, we'll work together to find the next best and most convenient time for both you and your detailer.
What about the winter?❄️
In the winter, when temperatures fall below a certain threshold, exterior washing may be postponed due to freezing conditions. However, rest assured that your interior detailing will proceed as scheduled, and to show our appreciation, you will receive a 10% discount on your service at that time.
What if I need to reschedule? 📅🔁
We understand your life is busy! If unforeseen circumstances arise or you require rescheduling, please note that your next detailing appointment will be billed based on our frequency pricing structure, outlined here.
For example, if you are currently on our weekly schedule and need to cancel your next appointment, and resume in two weeks, the price will then be $79. If you decide to resume a month later, it will be $99, and so forth. Your convenience is our priority. To reschedule, please reach out to us via text/call: 785-615-6156 or email at contact@detailongo.com.
What if I wasn't happy with my detail? 😥
If you're displeased with your detail, please let us know! We appreciate ALL feedback and encourage it. We will work with you to resolve the issue. To get in contact, please reach out to us via text/call: 785-615-6156 or email at contact@detailongo.com.
What if I want multiple vehicles detailed? 🚗🚙
We offer discounts for the simultaneous scheduling of 2 or more vehicles at the same time and location, as detailed below:
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10% Off
Please keep in mind that for vehicles to qualify for these discounts, they must be pre-scheduled and set for detailing at the same time and location. To get in contact, please reach out to us via text/call: 785-615-6156 or email at contact@detailongo.com.
How do I pay for my detail?💳💵
One-Time Payment Setup: You will only need to provide your payment information once online. We've streamlined the process to make it quick and hassle-free.
Secure Stripe Platform: Your payment details are securely stored and processed through the trusted Stripe platform. This ensures the highest level of security for your sensitive information.
Automated Charging: After each detail service, your card on file will be automatically charged. This "save now, pay later" approach adds ease and efficiency to your experience with Detail On The Go.
It's important to note that Detail On The Go does not store any card or other sensitive information. Your data's security is our top priority, and Stripe provides a robust platform for ensuring it stays safe.
We believe this update will make the payment process more seamless for you, allowing you to enjoy our detailing services without any invoice/payment-related concerns.
What if I need to cancel my plan?🚫
No worries! If you need to reschedule or cancel, please do so at least 48 hours before your appointment. To cancel please reach out to us via text/call: 785-615-6156 or email at contact@detailongo.com.
Does vehicle size affect pricing?🚙🏎️
Yes, vehicle size does affect pricing. We keep it simple to understand with a sedan/non-sedan model.
Retail Price (sedan/non-sedan)
$49/$59 Weekly
Every Week
$69/$83 Biweekly
Every 2 Weeks
$89/$107 Monthly
Every Month
$149/$179 Bimonthly
Every 2 Months
Every Visit You'll Receive:
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Full Interior Wipe Down
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Full Interior Vacuum
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Full Interior Steaming
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All doors, Dash, Cup Holders, Center Consoles, Glove Box, and Vents Steam Cleaned
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Window & Mirror Cleaning
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Floor Mat Cleaning & Protectant
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Windshield Ceramic Coating
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Recurring Vehicle Health Checks
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Convenient Billing & Scheduling
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Member Only Discounts & Offers
This pricing adjustment is based on the additional time and effort and materials required to detail larger vehicles compared to smaller ones. For example, in the summer it can be particularly challenging to efficiently perform an exterior wash on larger vehicles due to the extended surface area, which requires a more intensive washing process to prevent soap and water from drying prematurely.
What if I want to increase/decrease my detail frequency? ⭕✔️⭕
If you wish to adjust the frequency of your recurring detailing service, you can seamlessly transition to the next available schedule.
For instance, if you currently have a monthly detailing plan and prefer to shift to a bimonthly schedule, your next detailing appointment will be in two months priced at $159. Conversely, if you'd like to have your vehicle detailed more often at twice a month, your next appointment will be in two weeks, priced at $79. To change the frequency of your plan, please reach out to us via text/call: 785-615-6156 or email at contact@detailongo.com..
What if I have pet hair? 🐕
Our pricing aims to accurately reflect the level of care and attention required to meet your vehicle's specific needs.
Level 1 🐕 - Sparse Hairs: If your vehicle's interior has a few scattered hairs, fret not! Our cleaning service ensures that despite these sparse hairs, your vehicle maintains a clean and presentable appearance.
($50 Add-on fee)
Level 2 🐕🐕 - Moderate Hairs: For vehicles showing signs of regular pet use with hairs distributed across surfaces, we've got you covered. While not overwhelming, our cleaning service will address these moderate hairs effectively, leaving your vehicle refreshed and tidy.
($100 Add-on fee)
Level 3 🐕🐕🐕 - Covered in Hairs: If your vehicle's interior is heavily laden with pet hairs, reaching every nook and cranny, don't worry. Our thorough cleaning service is equipped to tackle even the densest of hair situations, ensuring your vehicle is returned to you looking and feeling fresh.
($80 Per Hour)